BPO Manager

5 - 10 Years


Job Description

Identifying opportunities to improvise on various processes and operations involved in running a business
Designing new or modifying existing business systems
Interacting with business stakeholders and subject matter experts to comprehend their requirements
Gathering, documenting, and analyzing various business requirements
Resolving business problems through technical-based solutions
Documenting functional and technical designs of business systems
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Implement and oversee the quality of deliverable, manage team relationships effectively to ensure exceptional performance
Responsible to deliver high quality and productivity results that meet the identified targets
Manage a large and diverse team of Executive’s working towards pre-defined targets
Be directly responsible towards fostering the development of team by motivating them.
To ensure team achieve productivity and quality roster adherence
Coordination between Managers and Team Members
Should handle the team weekly reviews and encourage team to meet organizational goals
Conducting performance appraisal for the team.
Prepare team's performance reports by collecting, analyzing, and summarizing data, analytics, and forecasting.

Salary 3 Lac 50 Thousand To 6 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 5 - 10 Years
Qualification Other Bachelor Degree, M.B.A/PGDM

Key Skills

Communication Skills team management Motivating Skill decision maker

Company Profile