1 - 3 Years
He/She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted.
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Assist customers via voice, email or chat.
Handle queries and complaints of customers.
Transaction handling Services, Problem Solving Efficiency.
Responsible to deliver high quality and productivity results that meet the identified targets.
Ability handle tough situation with customer.
Strong ability to multitask and take fast decisions independently.
Maintains composure and patience with customers.
Correctly follow and implement different quality standards/definition documents
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||1 - 3 Years|
|Qualification||Other Bachelor Degree|